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Senior Business Analyst - Strategic Customer Value Management (f/m/d) - Essen
55.000 - 80.000 €
E.ON SE
Porscheplatz 1, Essen
55.000 - 80.000 €
Requirements
Must:
- Proven senior experience: Strong track record as a Business Analyst, (Operations) Consultant, or in a similar role, ideally in a retail or multi-market environment. You can connect data, identify trends, and create strategic recommendations.
- CVM experience: Deep expertise in Customer Value Management (CVM), loyalty, or retention strategies, with a focus on commercial impact.
- Strong communication skills: Excellent communication skills, with the ability to articulate complex topics to diverse stakeholder groups at all levels.
- Collaborative energy: Strong interpersonal and influencing skills to effectively align and collaborate with stakeholders from different cultural and organizational contexts.
- Hands-on and pragmatic mindset: You’re a proactive problem-solver willing to dive in, get things done, and stay open to new trends.
- Fluent English: Excellent written and spoken English is essential.
Responsibilities
- Strategic partner to regional markets: Act as a trusted advisor to local leadership, aligning on strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact.
- Shape CVM evolution: Define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies.
- Embed a value-driven mindset: Collaborate with teams across markets to make business decisions based on customer value.
- Optimize business processes: Assess and challenge existing regional processes, identifying structural drivers of customer value and implementing improvements that deliver sustainable results.
- Track performance and impact: Build and manage key performance indicators (KPIs) that capture both commercial results and customer experience impact.
- Accelerate best practices: Institutionalize learnings and proven approaches across regions, accelerating adoption and maximizing impact through effective stakeholder management.
Description
We invite you to help shape the next generation of Customer Value Management by combining data, insight, and customer experience into a powerful growth engine for our business. At E.ON, we are united in working on the most exciting issue our generation needs to solve: climate change! With all our employees and customers, we are a global community of innovators and changemakers, all believing that each one of us can make a difference for our environment, for our society, and for our children in shaping the future. To keep you motivated and healthy, we offer a variety of benefits: - High flexibility: a hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing for a great work-life balance. - Working from abroad: up to 20 days in the European Economic Area. - Modern and agile work environment with digital and ergonomic standards, as well as creative and productive spaces. - Personal growth: lifelong independent learning with access to a broad range of training and development opportunities. - Family service support in all life situations through cooperation partners in childcare, holiday care, nursing support, or everyday assistance. - Full board: a wide selection of fresh meals and drinks in our subsidized bistro and canteen on site. - Various health offers, such as physiotherapy, in-house fitness club, flu vaccinations, and mental health support. - Corporate benefits including an employee share program, pension scheme, employee discounts, various special insurance options, and more. - A central location with excellent public transport connections, free parking, and charging points for e-vehicles. - Individual mobility options like private car and bike leasing. In terms of inclusion, we are committed to providing fair application processes for individuals with disabilities and will involve our disability representation early on in the process. Please let us know if you require any technical or organizational adjustments for the application process. We are happy to provide these accommodations. If you cannot apply online and prefer to speak with someone, please reach out to your local recruiter.
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You can find Business Specialist salaries in Germany here.
How many Business Specialist jobs are in Germany?
Currently, there are 1420 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is Germany a good place for Business Specialists?
Germany is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in Germany?
INFOMOTION GmbH, BECKER + PARTNER Personalberatung und Managementberatung für den Mittelstand PartG., Synactive GmbH, apetito AG, FairConsult 24/7 GmbH, Deutsche UNESCO-Kommission e.V., Zazou Studio GmbH among others, are currently hiring for Business roles in Germany.
The company with most openings is INFODAS as they are hiring for 65 different Business Specialist jobs in Germany. They are probably quite committed to find good Business Specialists.
The company with most openings is INFODAS as they are hiring for 65 different Business Specialist jobs in Germany. They are probably quite committed to find good Business Specialists.