3113 IT & Software Developer jobs in Germany
Genesys Cloud Application Consultant (f/m/x)
45.000 - 70.000 €
Carl-Zeiss-Straße 22, Oberkochen
45.000 - 70.000 €
Requirements
Must:
- Degree in business informatics, industrial engineering, or a similar subject area
- Good experience in managing (development/support) on Genesys Cloud based Contact Center Solution
- Profound experience related to contact center domain and good understanding of API integration with basic coding knowledge
- Proficient knowledge of telephony and contact center systems, with a strong preference for experience on the Genesys Cloud platform, familiarity with APIs, SIP protocols, and cloud-based architecture is highly desirable
- Basic knowledge of the Salesforce and/or SAP CRM environment and ideally have already accompanied integration scenarios
- Excellent communication skills with a passion for engaging with stakeholders at all levels combined with the ability to work in a cross-functional and international team
- Your strengths include analytical and conceptual thinking
Responsibilities
- Play a pivotal role in developing, supporting, managing and optimizing the global Genesys Cloud based Contact Center Solutions at ZEISS
- Ensure optimal performance and user satisfaction for the Genesys Cloud based Contact Center Solution from an application perspective
- Work closely with business groups to gather, review, and prioritize feature and change requests, coordinating implementation with relevant stakeholders
- Develop flows and implement/configure in Genesys Cloud as per business requirements and handle Genesys Cloud related support tickets using ITSM tool
- Manage the release process and solution roadmap in collaboration with the Product Owner and all relevant stakeholders to ensure timely updates and enhancements
- Build strong relationships with cross-functional IT departments (telephony, network, operations, reporting) as well as services vendors to ensure necessary support is available for the live locations
- Coordinate the integration of the Contact Center Solution into respective backend systems (SAP CRM, Salesforce, Analytics)
Description
Welcome to ZEISS – a company that combines innovation and responsibility! Our corporate functions are diverse and make a decisive contribution to the strategic orientation and sustainable success of ZEISS. We are excited to offer an opportunity in our team where you will play a key role in the transformation project, transitioning from the existing contact center solution to a new solution.
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You can find DevOps salaries in Germany here.
How many DevOps jobs are in Germany?
Currently, there are 3113 DevOps openings. Check also: Cloud jobs, AWS jobs, Azure jobs, GCP jobs, Kubernetes jobs, Docker jobs, Terraform jobs - all with salary brackets.
Is Germany a good place for DevOps?
Germany is one of the best countries to work as a DevOps. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for DevOps jobs in Germany?
Senacor Technologies AG, Docutain, Nordcloud, an IBM company, ING Deutschland, marketwing GmbH, GermanTechJobs Talents, NETCONOMY among others, are currently hiring for DevOps roles in Germany.
The company with most openings is netgo group GmbH as they are hiring for 393 different DevOps jobs in Germany. They are probably quite committed to find good DevOps.
The company with most openings is netgo group GmbH as they are hiring for 393 different DevOps jobs in Germany. They are probably quite committed to find good DevOps.