2614 IT & Software Developer jobs in Germany
Senior IT Support Analyst (f/m/d) - Dusseldorf
50.000 - 75.000 €
The Stepstone Group GmbH
Völklinger Straße 1, Düsseldorf
50.000 - 75.000 €
Requirements
Must:
- Proven experience in a Senior IT support role, within a global or multi-site environment.
- Excellent communication skills in German and English (written and verbal).
- Degree in Computer Science, Information Technology, or equivalent professional experience.
- Industry certifications; ITIL, Network A+ or Microsoft certifications.
- Willingness and ability to travel to regional and international office locations as required.
Responsibilities
- Provide first- and second-line technical support via the IT service portal, live chat, phone, email, and face-to-face interactions, ensuring prompt resolution and high customer satisfaction.
- Manage and resolve IT incidents and service requests independently, including critical issues, in line with ITIL-based incident and service request management best practices.
- Act as the primary technical escalation point for critical user issues and workflow-blocking incidents, ensuring SLA and KPI compliance.
- Deliver premium, personalised IT support to C-level executives and senior leadership, maintaining the highest standards of professionalism and communication.
- Support and maintain regional office IT environments, including mentoring IT support staff and occasional regional or international travel when required.
Description
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in a fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring. Join our team of 4,000+ employees and be part of reshaping the labour market as we aim to become the worlds leading job platform. We offer a supportive community that values your life outside work and provides benefits such as 30 days of holidays plus extra days for the holidays, a hybrid working model, a pension scheme, and much more.
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You can find IT Support Engineer salaries in Germany here.
How many IT Support Engineer jobs are in Germany?
Currently, there are 2614 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Germany a good place for IT Support Engineers?
Germany is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Germany?
Spaceteams GmbH, Senacor Technologies AG, control-f, FERENDIN Engineering GmbH, Foodforecast Technologies GmbH, NETCONOMY, zeroG among others, are currently hiring for Support roles in Germany.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 212 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 212 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.