2262 IT & Software Developer jobs in Germany
Senior IT Support Analyst M/F/X - Dusseldorf
50.000 - 75.000 €
The Stepstone Group GmbH
Völklinger Straße 1, Düsseldorf
50.000 - 75.000 €
Requirements
Must:
- Proven experience in a Senior IT support role, within a global or multi-site environment.
- Excellent communication skills in German and English (written and verbal).
- Degree in Computer Science, Information Technology, or equivalent professional experience.
- Industry certifications; ITIL, Network A+ or Microsoft certifications.
Responsibilities
- Provide first and second-line technical support through multiple channels including the IT service portal, live chat, phone, email and face-to-face interactions, ensuring prompt resolution and high customer satisfaction.
- Manage and resolve critical IT incidents and requests with minimal supervision, following incident and service request management best practices, within an ITIL framework.
- Act as the primary technical escalation point for critical user issues, including issues blocking users from working or ticket flow issues, ensuring SLA and KPI compliance.
- Deliver premium, personalised support to C-level executives and senior leadership across the organisation.
- Mentor and coach IT support staff, leading by example with excellent customer service and professional communication.
Description
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find the perfect match in a fair and equitable way. With over 20 brands across 30+ countries and a team of 4,000+ employees, we strive for fair and unbiased hiring while reshaping the labour market to become the worlds leading job platform. We offer 30 days of holidays plus 2 extra days for Christmas and New Years Eve, a hybrid working model, a company pension scheme, and many other benefits that promote a healthy work-life balance.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in Germany here.
How many IT Support Engineer jobs are in Germany?
Currently, there are 2262 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Germany a good place for IT Support Engineers?
Germany is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Germany?
CARDIS Reynolds GmbH, FoodTracks, Vereinigte Hagelversicherung VVaG, GermanTechJobs Talents, Spaceteams GmbH, EVEX Deutschland GmbH, milia.io among others, are currently hiring for Support roles in Germany.
The company with most openings is netgo group GmbH as they are hiring for 166 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is netgo group GmbH as they are hiring for 166 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.