2861 IT & Software Developer jobs in Germany
IT Manager (Support) f/m/d
50.000 - 75.000 €
The Stepstone Group GmbH
Völklinger Straße 1, Düsseldorf
50.000 - 75.000 €
Requirements
Must:
- Bachelors degree in IT, Computer Science or related field (or equivalent experience)
- ITIL 4 Foundation required, advanced ITIL or Service Management certifications desirable
- PMP/PRINCE2 a plus
- Native or fluent German and fluent English (written and spoken); additional European language(s) advantageous
- Experience in IT service delivery/service management, including helpdesk and team coordination (around 5 years is ideal, but we value impact over exact timelines)
- Strong knowledge of ITIL processes, ITSM tools (e.g., Freshservice, Jira Service Management), KPI/SLA management, and workplace IT infrastructure
- Clear communicator with strong stakeholder management, problem-solving and conflict resolution skills; calm under pressure and comfortable working across cultures and time zones
Responsibilities
- Lead end-to-end IT service delivery and helpdesk operations across DACH, ensuring high-quality support and user satisfaction
- Monitor, analyse, and report on KPIs and SLAs; manage escalations and drive continuous service improvement
- Act as primary IT liaison for regional stakeholders and coordinate closely with global teams and vendors
- Lead and mentor a local team of 5, fostering an inclusive, customer-focused service culture
- Plan and execute IT components of office moves and workplace projects, ensuring minimal business disruption
Description
At The Stepstone Group, we are driven by the mission of finding the right job for everyone. Base in Düsseldorf, Germany, we support colleagues and stakeholders across the DACH region while collaborating globally to maintain operational excellence. Our team of over 4,000 employees is committed to reshaping the labour market as the worlds leading job-tech platform. We offer a competitive compensation package, clear development paths, extensive benefits for work-life balance, and a respectful, inclusive workplace environment.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in Germany here.
How many IT Support Engineer jobs are in Germany?
Currently, there are 2861 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Germany a good place for IT Support Engineers?
Germany is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Germany?
HCD Consulting GmbH, Docutain, System Industrie Electronic GmbH, Vossloh AG, Wassergewinnung Essen GmbH, NetKnights GmbH, Spaceteams GmbH among others, are currently hiring for Support roles in Germany.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 225 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 225 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.