986 IT & Software Developer jobs in Germany
Technical Support and Customer Success Specialist (m/w/d)
40.000 - 55.000 €
TEC4MED LifeScience GmbH
Otto-Hesse-Straße 19, Darmstadt
40.000 - 55.000 €
Requirements
Must:
- Solid understanding of Cloud-based software, device connectivity, wireless sensor technology, APIs, and data integration.
- Familiarity with project management tools and CRM tools, along with basic software design.
- Strong communication and presentation skills in English and German.
- Good language skills and the ability to author well-written documents.
- Problem-solving mindset with a proactive approach.
- Ability to manage multiple customer accounts and projects simultaneously.
- Willingness to learn new things.
- Ideally, a background in Engineering, Information Technology, Software Development, or a related field (a university degree is a plus).
- Ideally, 1-3 years in a Customer Success, Technical Support, or Application Specialist role (preferably in IoT, SaaS, or related field).
- Ideally, a proven track record in supporting hardware and software solutions.
- Ideally, experience in regulated industries (pharmaceutical, medical devices, food logistics).
Responsibilities
- Serve as the primary technical contact for assigned customers, resolving issues promptly and coordinating with engineering teams when needed.
- Assist with firmware updates, cloud platform integrations, and system optimization.
- Support compliance processes and documentation for regulated industries.
- Support the onboarding process for new clients, ensuring smooth installation, configuration, and validation of IoT monitoring devices.
- Provide hands-on training (remote or on-site) for technical teams and end-users.
- Structure and forward customer feedback to the development team.
- Create technical knowledge base articles, FAQs, data and factsheets, technical newsletters, and training materials.
- Foster innovation processes through technical feedback (from clients or myself).
- Identify opportunities for cross-selling and upselling additional services or devices.
- Assist the development team during problem discovery and solution validation.
Description
Tec4med LifeScience GmbH is a leading company in the field of innovative and sustainable cold chain solutions for the life science industry. As a subsidiary of Cryoport Inc. (NASDAQ: CYRX), our IoT products and digital platforms enable seamless monitoring of temperature-sensitive drugs and help make global supply chains safer and more efficient. The Technical Support and Customer Success Specialist will ensure that our customers achieve maximum value from our IoT- and Cloud-based monitoring solutions for the pharmaceutical logistics sector. This role combines technical expertise, project coordination, and relationship management to deliver outstanding post-sales support and maintain long-term customer satisfaction. Job Types: Full-time, Permanent Pay: 40,000.00€ - 55,000.00€ per year Work Location: Hybrid remote in 64293 Darmstadt
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Which companies are hiring for IT Support Engineer jobs in Germany?
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The company with most openings is Workwise GmbH as they are hiring for 63 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Workwise GmbH as they are hiring for 63 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.