2886 IT & Software Developer jobs in Germany
Team Lead (f/m/x) Onsite IT Support
47.000 - 87.000 €
Sysmex Europe SE
Bei der Neuen Münze 19, Hamburg
47.000 - 87.000 €
Requirements
Must:
- 5+ years in IT support, with at least 2 years leading field or onsite teams
- Strong technical know-how: laptops/desktops, printers, M365, AD, VPN, LAN/Wi-Fi, mobile devices
- Hands-on AV support experience (meeting rooms, hybrid setups, Modern Workplace, conferencing tools)
- Familiarity with ITSM tools (e.g., ServiceNow) and ITIL principles
- Excellent communication, organization, and stakeholder management skills
Responsibilities
- Lead Field Support Operations across multiple sites: coordinate onsite support staff, prioritize tasks, and ensure timely issue resolution
- Deliver Hands-On Technical Support: hardware setup, break/fix, AV systems, networking, and peripheral troubleshooting
- Improve Support Processes: define IT Onsite support process by documenting SOPs, building knowledge base content, and streamlining onsite workflows for efficiency
- Asset & Inventory Management: oversee IT hardware lifecycle, stock levels, site logistics, and tool availability
- Own SLAs & Escalations: manage support queues, prioritize critical issues, and drive resolution in coordination with remote and backend teams
- Hardware Procurement: Support our Market Basket project for EMEA to define process and workflow for our End-users hardware ordering
Description
At Sysmex Europe SE, we are dedicated to providing essential products that help people globally on their healthcare journey. This role of Team Lead (f/m/x) Field Onsite IT Support places you at the core of our IT operations, driving service excellence while advancing your leadership and technical career in a dynamic, international environment. We offer an appreciative work atmosphere, flexible working arrangements, comprehensive benefits including health and wellbeing programs, and opportunities for social responsibility initiatives. Please note this position requires an on-site presence for at least four days a week, with a commitment to fostering an inclusive and caring team culture.
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You can find IT Support Engineer salaries in Germany here.
How many IT Support Engineer jobs are in Germany?
Currently, there are 2886 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Germany a good place for IT Support Engineers?
Germany is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Germany?
HCD Consulting GmbH, Docutain, System Industrie Electronic GmbH, Vossloh AG, Wassergewinnung Essen GmbH, NetKnights GmbH, Spaceteams GmbH among others, are currently hiring for Support roles in Germany.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 205 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 205 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.