3178 IT & Software Developer jobs in Germany
IT Operations Support Analyst (m/f/d)
56.000 - 96.000 €
ITT Bornemann GmbH
Rheingaustraße 96-98, Wiesbaden
56.000 - 96.000 €
Requirements
Must:
- Minimum 2–3 years of experience in IT HelpDesk or Technical Support
- Strong knowledge of Windows OS, Microsoft 365, Active Directory, Group Policy
- Familiarity with ticketing systems (ServiceNow or similar)
- Ability to perform remote troubleshooting and guide users effectively
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
- Experience with hardware diagnostics and peripheral setup
- Knowledge of ITIL principles is a plus
- Certifications such as CompTIA A+, ITIL Foundation, or Microsoft are highly desirable
- Good understanding of securitys best practices and data privacy principles
- Experience with mobile device management (MDM) solutions and telephony systems
- Familiarity with industrial devices and their connectivity requirements is a strong plus
- Excellent communication and customer service skills (German & English)
- Strong problem-solving ability and patience under pressure
- Team player with attention to detail and documentation skills
- Willingness to learn and grow in a global environment
- Experience with Cisco networking (CCNA is a plus)
- Familiarity with firewalls (Palo Alto) and monitoring tools
- Knowledge of virtualization (Hyper-V or VMware)
Responsibilities
- Provide 1st and 2nd level IT support (onsite and remote) for end users.
- Accept, analyze, and resolve internal service requests and fault reports using the ticketing system.
- Support Windows OS, Microsoft 365, business applications, and peripherals.
- Perform installation, configuration, maintenance, and documentation of IT hardware and software.
- Maintain accurate IT inventory and documentation.
- Escalate complex issues to internal IT teams and Enterprise IT of the parent company.
- Assist in company infrastructure projects and provide vacation coverage for the IT System Engineer.
- Administer basic network infrastructure (switches, access points, cabling, network cabinets).
- Manage and support mobile devices (smartphones, tablets) including MDM solutions.
- Provide support for telephony systems (VoIP phones, softphones) and troubleshoot connectivity issues.
- Support industrial devices (barcode scanners, handheld terminals, rugged devices) used in production and logistics.
- Ensure compliance with IT security policies and data protection standards.
Description
ITT is a leading manufacturer of critical components for harsh environments, serving fast-growing end markets in flow, aerospace and defense, energy, and transportation. We are headquartered in Stamford, CT, with more than 11,700 employees globally across ~40 countries. Our team consists of over 1,280 engineers and we hold 1,700+ active global patents, operating in ~51 manufacturing locations. In this role, you will have an interesting opportunity with responsibility and flat hierarchies, an attractive compensation package, 30 days of annual leave, flexible working hours, and up to 20% remote work. Join our international and collaborative working environment with comprehensive health promotion programs and a company bike leasing program.
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You can find IT Support Engineer salaries in Germany here.
How many IT Support Engineer jobs are in Germany?
Currently, there are 3178 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Germany a good place for IT Support Engineers?
Germany is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Germany?
ING Deutschland, marketwing GmbH, GermanTechJobs Talents, NETCONOMY, Concircle Consulting GmbH, Tanso Technologies GmbH, medatixx GmbH & Co. KG among others, are currently hiring for Support roles in Germany.
The company with most openings is netgo group GmbH as they are hiring for 393 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is netgo group GmbH as they are hiring for 393 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.