2438 IT & Software Developer jobs in Germany
IT Service Desk Specialist (m/w/d)
44.000 - 47.000 €
GO! Express & Logistics Deutschland GmbH
Brühler Straße 9, Bonn
44.000 - 47.000 €
Requirements
Must:
- Technical Training: Completed IT training (e.g., IT Specialist for System Integration) or a comparable qualification.
- Experience in IT Support: Several years of professional experience in an IT service desk or IT support role, ideally in a medium-sized or complex IT environment based on ITIL.
- In-depth knowledge:
- Windows client and server environments
- Active Directory (users, groups, permissions)
- Microsoft 365 (EXO, Teams, OD, SP - operational)
- Strong communication skills: Excellent communication abilities and a confident demeanor when interacting with users.
- Service orientation: A structured, solution-oriented approach to work—even during periods of high ticket volume.
- Initiative: Experience working with ticket systems and service-oriented processes.
- Team spirit: Team spirit, a sense of responsibility, and a professional service mindset.
- Passion: We are looking for someone who is fully committed to the IT Service Desk—with a genuine passion for IT support as a profession.
Responsibilities
- Qualified Ticket Handling: You will handle the structured intake, prioritization, and resolution of incidents and service requests via phone, email, and the ticket system.
- Independent problem analysis: You will independently analyze issues, resolve them at the 1st and 2nd levels, or escalate them to the appropriate subject matter and specialist teams.
- User Support & Enablement: You will support our users with software and hardware issues, explain solutions clearly, and ensure a professional IT presence.
- Communication & Service Quality: You will keep users transparently informed about the status of their requests and ensure service-oriented, reliable communication.
- Documentation & Knowledge Management: You create and maintain technical documentation, FAQs, and solution descriptions for recurring issues.
- SLA and Quality Awareness: You work in accordance with SLAs, identify bottlenecks or recurring issues, and propose improvements.
- Collaboration within the IT Team: You will work closely with other IT departments, including on projects, and assist in optimizing processes and workflows at the service desk.
Description
At GO! Express & Logistics Deutschland GmbH, located in Bonns Nordstadt district, we are the headquarters of the largest independent express and courier network in Europe. Our team of over 40 IT professionals works diligently to maintain stable and efficient IT systems in our nationally successful parcel logistics company. We offer a permanent, full-time position that promises job security and a collaborative work environment with opportunities for professional development, flexible working hours, and various employee benefits. We prioritize open communication, creativity, and a service-oriented approach that values mutual support. Join us for a fulfilling career in IT support!
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You can find IT Specialist salaries in Germany here.
How many IT Specialist jobs are in Germany?
Currently, there are 2438 IT openings.
Is Germany a good place for IT Specialists?
Germany is one of the best countries to work as a IT Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Specialist jobs in Germany?
GermanTechJobs Talents, Spot On You Consulting, Kommunaler Versorgungsverband Baden-Württemberg, OnlineDoctor AG, creatision, FfE München, Lotum among others, are currently hiring for IT roles in Germany.
The company with most openings is Schwarz Digits as they are hiring for 44 different IT Specialist jobs in Germany. They are probably quite committed to find good IT Specialists.
The company with most openings is Schwarz Digits as they are hiring for 44 different IT Specialist jobs in Germany. They are probably quite committed to find good IT Specialists.