3135 IT & Software Developer jobs in Germany
IT Service Manager (m/f/d) - Schildesche
60.000 - 85.000 €
Dr. Kurt Wolff GmbH & Co. KG
An der Stiftskirche 1, Schildesche
60.000 - 85.000 €
Requirements
Must:
- Several years of experience in IT service management, ideally in a service desk or workplace environment.
- Very good understanding of service-oriented IT operating models.
- Practical experience with ServiceNow ITSM.
- Experience in managing internal teams and external service providers.
- Strong service and customer orientation.
- Strong communication skills and confident manner.
- Structured, analytical, and solution-oriented approach to work.
- Very good German and English skills.
- Preferably, an understanding of artificial intelligence and its possible applications.
Responsibilities
- Overall responsibility for the IT Service Desk as the central point of contact for all IT inquiries.
- Management and continuous development of support services, including external service providers.
- Responsibility for the digital workplace (end devices, collaboration, workplace services).
- Development and maintenance of a service catalog as well as clear SLAs and KPIs.
- Establishment and optimization of service-oriented ITSM processes based on ServiceNow ITSM.
- Analysis of service metrics, customer feedback, and tickets for continuous improvement.
- Close cooperation with specialist departments, IT teams, and management.
- Active communication in the event of disruptions, changes, and service development.
Description
We are a family business in the cosmetics and pharmaceutical industry, growing since 1905 with more than 900 employees and 11 international offices in over 60 markets. Our diverse range of strong brands, such as ALCINA and Alpecin, reflects our commitment to innovation and quality. As part of our team, you will benefit from a competitive salary under the chemical industry collective agreement, flexible working hours, a supportive work-life balance, and extensive training opportunities. Join us to help continue our global growth!
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You can find IT Manager salaries in Germany here.
How many IT Manager jobs are in Germany?
Currently, there are 3135 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is Germany a good place for IT Managers?
Germany is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in Germany?
QC Design GmbH, PROCEDO-Berlin GmbH, Bundesverband Öffentlicher Banken, VÖB, Publicare Marketing Communications GmbH, Senacor Technologies AG, drjve AG, Somentec Software GmbH among others, are currently hiring for Manager roles in Germany.
The company with most openings is netgo group GmbH as they are hiring for 289 different IT Manager jobs in Germany. They are probably quite committed to find good IT Managers.
The company with most openings is netgo group GmbH as they are hiring for 289 different IT Manager jobs in Germany. They are probably quite committed to find good IT Managers.