2899 IT & Software Developer jobs in Germany
IT Service Manager (m/f/d)
60.000 - 85.000 €
Dr. Kurt Wolff GmbH & Co. KG
Johanneswerkstraße 36, Bielefeld
60.000 - 85.000 €
Requirements
Must:
- Several years of experience in IT service management, ideally in a service desk or workplace environment.
- Very good understanding of service-oriented IT operating models.
- Practical experience with ServiceNow ITSM.
- Experience in managing internal teams and external service providers.
- Strong service and customer orientation.
- Strong communication skills and confident manner.
- Structured, analytical, and solution-oriented approach to work.
- Very good German and English skills.
- Preferably, you have an understanding of artificial intelligence and its possible applications.
Responsibilities
- Overall responsibility for the IT Service Desk as the central point of contact for all IT inquiries.
- Management and continuous development of support services, including external service providers.
- Responsibility for the digital workplace (end devices, collaboration, workplace services).
- Development and maintenance of a service catalog as well as clear SLAs and KPIs.
- Establishment and optimization of service-oriented ITSM processes based on ServiceNow ITSM.
- Analysis of service metrics, customer feedback, and tickets for continuous improvement.
- Close cooperation with specialist departments, IT teams, and management.
- Active communication in the event of disruptions, changes, and service development.
Description
We are Dr. Kurt Wolff GmbH & Co. KG, a family business in the cosmetics and pharmaceutical industry with over 900 employees, headquartered in Bielefeld. Since 1905, we have grown globally with our brands such as ALCINA, Alpecin, and Plantur. We are committed to providing a supportive work environment with flexible working hours, training opportunities, and various employee perks including a company pension plan and health services. Join us in our journey to inspire people worldwide!
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You can find IT Manager salaries in Germany here.
How many IT Manager jobs are in Germany?
Currently, there are 2899 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is Germany a good place for IT Managers?
Germany is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in Germany?
QC Design GmbH, PROCEDO-Berlin GmbH, Bundesverband Öffentlicher Banken, VÖB, Publicare Marketing Communications GmbH, Senacor Technologies AG, drjve AG, Somentec Software GmbH among others, are currently hiring for Manager roles in Germany.
The company with most openings is netgo group GmbH as they are hiring for 267 different IT Manager jobs in Germany. They are probably quite committed to find good IT Managers.
The company with most openings is netgo group GmbH as they are hiring for 267 different IT Manager jobs in Germany. They are probably quite committed to find good IT Managers.