3653 IT & Software Developer jobs in Germany
IT Support Engineer M/F/X
45.000 - 48.000 €
AVASO Technology Solutions
Bruckackerstraße 2, Ulm
45.000 - 48.000 €
Requirements
Must:
- 5+ years experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
- In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
- Knowledge & experience with ServiceNow or similar ticketing system.
- Understanding of Active Directory.
- Plant environment knowledge and experience.
- Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
- Self-disciplined and highly motivated.
- Good decision-making skills.
- Ability to prioritize workload based on SLAs and user impact.
Technologies
Active Directory
Excel
Office 365
VPN
Responsibilities
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers.
- Installation support for various software on end user systems and servers when required.
- New user onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keeping in stock.
- Executive / VIP support.
- Coordination and remote hand support to backend team for Network & server smart hand support.
- IP phone, video conference support, Level 1 multifunction printers support.
- Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
- Supporting midrange servers.
- Supporting network devices such as switches, routers, Wireless APs with the help of backend team.
- Handling tickets on ServiceNow or similar ticketing system.
- Troubleshooting VPN.
- Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Office IT Asset Management.
- Coordinate external vendors when engaged for support.
- Work independently and coordinate in-house IT projects.
- Manage activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution Time, Open incident backlog and maintaining SOPs and Runbooks for global team use.
- Provide technical guidance to Site Tech, prioritization on workload and resource capacity planning.
- Lead the project support team.
- Asset/stock management, E-Waste, Site Tech Onboarding/Training, Process alignment, Documentation, Onsite Training/User Education, Vendor Coordination.
Description
We are part of the Site Technology Servicing team providing onsite IT technical support, covering all users and onsite hardware at our locations. This full-time role offers a salary of €45,000 - €48,000 per year. We emphasize a collaborative work environment, and our team is committed to delivering exceptional service and technical expertise.
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You can find IT Support Engineer salaries in Germany here.
How many IT Support Engineer jobs are in Germany?
Currently, there are 3653 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is Germany a good place for IT Support Engineers?
Germany is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in Germany?
European Patent Office (EPO), HYDAC Group, GermanTechJobs Talents, HCD Consulting GmbH, Concircle Consulting GmbH, OnlineDoctor AG, ventx GmbH among others, are currently hiring for Support roles in Germany.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 182 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.
The company with most openings is E.ON Grid Solutions GmbH as they are hiring for 182 different IT Support Engineer jobs in Germany. They are probably quite committed to find good IT Support Engineers.