Audiovisual Support Engineer I, IT Services

As an ITS Audiovisual Support Engineer, I will be the go-to knowledge expert for Amazon's global corporate employees, providing seamless end-to-end in-person services and frictionless on-site technical support. I will be responsible for the total quality management of our audiovisual and video conferencing systems deployed across our offices, conference rooms, and event spaces, ensuring uninterrupted productivity. My duties will include: - Providing comprehensive technical support for the audiovisual equipment and systems throughout Amazon's corporate offices, including diagnosing and resolving issues with displays, projectors, audio, and video conferencing systems. - Delivering high-quality on-site support during meetings and events to ensure smooth operation, promptly troubleshooting any issues in real time, and responding swiftly to equipment failures by implementing temporary solutions and minimizing downtime. - Performing routine maintenance on equipment, including cleaning, replacing consumable components, and firmware updates. - Effectively managing and overseeing IT asset inventories, tracking usage, conducting audits, and ordering replacements as needed. - Coordinating with vendors and service providers regarding maintenance contracts, equipment repairs, and replacements. - Maintaining accurate documentation of AV equipment configurations, troubleshooting procedures, and support tickets, improving our overall global services. - Participating in hiring efforts and training new team members, serving as a mentor and seeking diverse perspectives in all activities. - Continuously expanding my skills, learning the latest technologies, and maintaining knowledge of IT policies to provide technically accurate solutions.