User Researcher (all genders)

- Define and evolve user research strategy in close collaboration with Product Design and Product Management, aligned with business outcomes - Design and conduct qualitative and quantitative research tailored to product goals and user flows - Embed research into shaping and discovery rituals, ensuring insights inform decisions early in the product lifecycle - Lead and manage end-to-end research operations (e.g. interviews, usability testing, workshops, surveys), including participant recruitment, ensuring compliance, consent, and representative user samples - Synthesize findings into clear deliverables (personas, journey maps, opportunity briefs), engage stakeholders, and drive a user-centered product culture - Create rigorous, repeatable research protocols, build a scalable user knowledge repository, and enable research at scale across squads through templates, guidelines, and lightweight frameworks - Act as a strategic partner for Product and Design, not only as a research executor