Network Security Customer Success Engineer M/F/X

- Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security objectives. - Assist customers in implementing Palo Alto Networks SASE solutions and fully integrate these into their security operations. - Be the first line of defense in proactively addressing customer needs for technical assistance, coordinating and prioritizing timely resolutions with engineering teams. - Serve as a customer advocate in influencing product roadmap and improvements. - Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence program. - Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed. - Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs. - Be a Go-To customer expert on Palo Alto Networks SASE security solutions and become a subject matter expert over time. - Performance metrics include CSAT, renewal rate, upsell/cross-sell lead identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement.