Technical Architect - ServiceNow Developer (m/f/d)

- Serve as the primary point of contact for consultation with IT internal requesters, projects or business customers on the ITSM platform (ServiceNow) including its modules and interfaces - Verifying the requirements with the platforms OOB functionality, performing gap analysis and proposing additional platform OOB modules if necessary - Design and develop complex solutions based on the requirements on ITSM, ITOM, SAM, HAM, HR, SecOps, WSD, AppEngine and other modules - Estimating effort for all customizations, integrations, configurations and development work - Responsible for technical documentation and work instructions for day-to-day operations of new implementations, or their customizations and configurations, including effort estimation - Ensure system architecture supports business scalability and strategies and meets audit, compliance and security requirements - Collaborate with IT and business teams to translate requirements into technical solutions that meet customer needs - Performing Application and Service Mapping processes and troubleshooting the errors - Review and modify existing ServiceNow CMDB patterns as needed - Enable, configure and operate discovery of new and existing infrastructure components - Develop, perform and document automated Discovery procedures by ensuring identification and reconciliation rules, monitor error logs, troubleshoot and resolve any related issues - Lead in the implementing, configuration and maintenance of interfaces and integrations - Creating and configuring of reports, dashboards, schedules, access, permissions, credentials and other operational activities or outputs associated with discovery functions