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Senior Business Analyst - Strategic Customer Value Management (f/m/d)
55.000 - 80.000 €
E.ON SE
Birkenstraße 4, Altendorf
55.000 - 80.000 €
Anforderungen
Muss:
- Proven senior experience: I seek candidates with a strong track record as a Business Analyst, (Operations) Consultant, or in a similar role, ideally in a retail or multi-market environment. The ability to connect data, identify trends, and create strategic recommendations is crucial.
- CVM experience: Deep expertise in Customer Value Management, loyalty, or retention strategies, with a focus on commercial impact is required.
- Strong communication skills: Excellent communication skills are essential, along with the ability to articulate complex topics to diverse stakeholder groups at all levels.
- Collaborative energy: Candidates should possess strong interpersonal and influencing skills to effectively align and collaborate with stakeholders from different cultural and organizational contexts.
- Hands-on and pragmatic mindset: I value proactive problem-solvers who are willing to dive in, get things done, and stay open to new trends.
- Fluent English: Excellent written and spoken English is essential.
Verantwortlichkeiten
- Strategic partner to regional markets: I expect you to act as a trusted advisor to local leadership, aligning on strategic priorities, interpreting market dynamics, and steering initiatives with measurable commercial and customer impact.
- Shape CVM evolution: You will define and advance the vision for Customer Value Management by driving a holistic customer perspective and enabling market-wide personalization strategies.
- Embed a value-driven mindset: Collaborating with teams across markets, you will make business decisions based on customer value.
- Optimize business processes: Assessing and challenging existing regional processes, you will identify structural drivers of customer value and implement improvements that deliver sustainable results.
- Track performance and impact: You will build and manage key performance indicators (KPIs) that capture both commercial results and customer experience impact.
- Accelerate best practices: Institutionalizing learnings and proven approaches across regions will be part of your role, accelerating adoption and maximizing impact through effective stakeholder management.
Beschreibung
Join us to help shape the next generation of Customer Value Management—combining data, insight, and customer experience into a powerful growth engine for our business. At E.ON, we are united in our mission to address the exciting issue of climate change. Together with our employees and customers, we form a global community of innovators and changemakers, truly believing that each one of us can make a difference for our environment, society, and future generations. To keep you motivated and healthy, I offer the following benefits: - High flexibility with a hybrid work model, flexible working times, sabbatical or additional vacation opportunities for an excellent work-life balance. - Working from abroad for up to 20 days within the European economic area. - A modern and agile work environment equipped to digital and ergonomic standards, with spaces conducive to creativity and productivity. - Opportunities for lifelong independent learning through a wide range of training and development programs. - Family service support available through cooperation partners in childcare, holiday care, nursing support, or everyday assistance. - Full board services with a variety of healthy meals and drinks in our subsidized bistro and canteen on site. - Various health offers, such as physiotherapy, in-house fitness club, flu vaccinations, and mental health support. - Corporate benefits including an employee share program, pension scheme, employee discounts, and special insurances. - A central location with excellent public transport connections, free parking, and charging points for e-vehicles. - Individual mobility options such as private car and bike leasing. Inclusion is important to us. We aim to provide individuals with disabilities a fair application process that allows them to showcase their best selves. Therefore, our representatives for individuals with disabilities are involved early in the process. Please let us know through the application form if you require technical or organizational adjustments to the application process; we will gladly provide these. If you find it difficult to apply online and would prefer a conversation, please contact your local recruiter.
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