IT Support Engineer M/F/X

- Provide technical support as point of contact for IT for the site. - End-user desktop, laptops, office IT with smart hand support for network and servers. - Installation support for various software on end user systems and servers when required. - New user onboarding preparing IT assets and tools. - Offboarding support, collecting IT assets and sanitizing IT assets and keeping in stock. - Executive / VIP support. - Coordination and remote hand support to backend team for Network & server smart hand support. - IP phone, video conference support, Level 1 multifunction printers support. - Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications. - Supporting midrange servers. - Supporting network devices such as switches, routers, Wireless APs with the help of backend team. - Handling tickets on ServiceNow or similar ticketing system. - Troubleshooting VPN. - Application support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint. - Troubleshooting MS Windows 10. - Troubleshooting MS Office 365 issues for end-users. - Office IT Asset Management. - Coordinate external vendors when engaged for support. - Work independently and coordinate in-house IT projects. - Manage activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution Time, Open incident backlog and maintaining SOPs and Runbooks for global team use. - Provide technical guidance to Site Tech, prioritization on workload and resource capacity planning. - Lead the project support team. - Asset/stock management, E-Waste, Site Tech Onboarding/Training, Process alignment, Documentation, Onsite Training/User Education, Vendor Coordination.